- Customer service is getting worse. And T-Mobile is using the opportunity to cut customer service jobs, instead of improving the service.
- Plans are truly awful. With the removal of EMP, and the laughable creation of "Value plans" (contract plans that are cheaper than T-Mobile's regular plans, but in a dynamic industry absolutely guaranteed to be uncompetitive), T-Mobile has nothing that distinguishes themselves from other carriers except temporary price advantages.
- Prepaid service whose plans are designed to appeal to contract customers, but whose services are awful.
What I'd like to see is T-Mobile undo some of the damage. But when the original AT&T take-over announcement occurred, for the first time in nearly a decade I started to look at other carriers. My wife and I will probably switch away within the year, and I'm not overly happy about losing that old friend that Voicestream was.